Information we collect
We may collect information you provide directly, including your name, email address, phone number, postal address, business details and information shared through enquiry or service forms.
When you use the website, technical and usage information may be collected automatically, such as IP address, browser and device type, operating system, pages visited, visit duration and diagnostic data.
Cookies and tracking technologies
We may use session and persistent cookies, web beacons and similar technologies to operate essential website features, remember preferences, understand usage and improve the service. Browser settings can be used to refuse cookies, although some features may then work differently.
- Essential cookies used to provide requested website functions.
- Preference cookies used to remember choices and settings.
- Analytics technologies used to understand website performance and usage.
How we use personal data
- Provide, maintain and improve our website and consulting services.
- Respond to enquiries, manage requests and communicate service updates.
- Perform contracts and process service-related transactions.
- Share relevant service information and offers where permitted.
- Protect the website, prevent misuse and comply with legal obligations.
- Analyse trends and improve our operations, marketing and user experience.
Sharing of information
Information may be shared with service providers that support our operations, professional advisers, affiliates or business partners where required to deliver a service. It may also be disclosed during a business transfer, with your consent, or where disclosure is required by law or a valid public-authority request.
We do not treat third-party websites as being under our control. Their own privacy terms apply when you follow an external link.
Retention, transfer and security
Personal data is retained only as long as reasonably necessary for the purpose for which it was collected, including legal, accounting, dispute-resolution and enforcement requirements. Data may be processed in locations whose privacy laws differ from your location.
We use reasonable safeguards, but no internet transmission or electronic storage method can be guaranteed to be completely secure.
Your choices and rights
You may ask to access, correct or delete personal information you have provided. Some information may need to be retained where a legal obligation or other lawful basis applies.
Our services are not directed to children under 13, and we do not knowingly collect their personal information.
Policy changes and contact
We may update this policy and will publish the revised version on this page. For privacy questions or requests, contact Epeno using the details shown on this website.